Contact Us
At Cardiff Poker, we are committed to providing you with the best possible gaming experience and support when you need it most. Below is a comprehensive guide on how to get in touch with our dedicated team for assistance.
Customer Support Availability
Our customer support team is available 24 hours a day, Monday through Sunday via multiple channels to suit your needs:
Live Chat
Available: Mon-Sun, 8am-11pm GMT
For technical issues or help with gaming-related matters
Feel free to initiate a chat by clicking on the "Live Chat" button located at the bottom right corner of our website. Our dedicated team will be happy to assist you.
Email Support
You can also reach out to us via email for any questions, concerns, or feedback. We'll get back to you within 12 hours during working hours (Mon-Fri, 9am-5pm GMT).
Please note that our email support is available in all supported languages, including English, Welsh, French, German, Spanish, Italian, Swedish, and Norwegian.
Help Centre
Our dedicated help centre provides a wealth of information on commonly asked questions, game rules, deposit methods, account management, responsible gaming practices, and more. We encourage you to explore this resource for immediate support before reaching out to our team directly.
Verification or Account-Help Support
If you need assistance with verifying your account, resetting your password, or have any other account-related queries, please contact us through one of the methods above. Our dedicated customer service team is here to guide and assist you every step of the way.
Responsible Gaming Assistance
At Cardiff Poker, we prioritize responsible gaming practices and are committed to providing support for those who may need it. If you or someone you know struggles with problem gaming, please do not hesitate to reach out to us directly via any of our supported channels above.
We will work closely with you to ensure that your gaming experience remains a positive one while supporting your well-being.
Technical Support
For technical issues related to gameplay, deposits, withdrawals, or any other matter affecting your online experience, don't hesitate to contact our dedicated team using the live chat option on our website. We are here 24/7 to troubleshoot and resolve your issue as promptly as possible.
Complaint or Dispute Guidance
In cases where you may have a concern or dispute regarding an aspect of your gaming experience at Cardiff Poker, we want to assure you that our team is committed to resolving these issues fairly and in line with our commitment to high-quality customer support. Please contact us via any supported channel above for assistance.
Communication Response Expectations
We strive to respond promptly to all inquiries, with the aim of getting back within 24 hours or less for urgent matters. However, due to potential volume variations, response times may vary in non-business hours.
Please note that our live chat support team works diligently throughout business hours, ensuring we have adequate resource allocation during peak periods. In cases where there's an extended wait time, you will be directed to a more suitable support channel or provided with an estimate for when your query can be addressed.
Escalation Guidance
If your concern requires further review and assistance beyond the capabilities of our standard team, rest assured that we have established escalation procedures in place. Our dedicated team leader is available for cases requiring enhanced attention, ensuring each customer's matter receives appropriate care and resolution.
At Cardiff Poker, we are committed to providing exceptional service tailored specifically to meet your needs as you navigate the world of online gaming with us. We value transparency and honesty above all else in our pursuit to create a trusted community where everyone can feel at home.
Thank you for choosing Cardiff Poker for your entertainment!
